used shoe late stage supinate.jpg

impression on this insole means it has been worn for a while and the compression has collapse. 

heel outsole.jpg

Non defect, this is wear and tear, majority of runners and walkers do this to heel edge. 

lace options.jpg

Non defect:
If purchase a shoe that is to narrow in store front and causes sleepy toes, numbness and simply uncomfortable. A foot will expand throughout day. laces that are wide like this means to narrow.
we recommend 1/4 inch extra toe length and laces should look parallel to each other. these here are to wide meaning to narrow. 

 

ROUTE 16 RUNNING AND WALKING STORE RETURN POLICY

30 DAY RETURN POLICY

We understand that every foot is structured differently and not every shoe will fit individual’s needs, therefore we want you to have the best experience and knowledge at the purchase of your shoes.  We will recommend often a few shoes to compare and once a footwear style is decided upon, we will do our best to customize it to your foot.  These are additional but optional services such as relacing, foam fillers, lifts, and others. These options are to help customize the shoe as a complimentary service.

*Once the product leaves the store it is now warranted for the 30 days.

Shoes may be returned for reasons of a true defect that present themselves within the 30-day window.

*Once the 30-day window expires, it will be at the discretion of the receiving staff to determine if a return or a Swap out is allowed.

Example of defective product within the 30 day policy:

  1. Foam unglued from outsole

  2. Rubbing of seam or material on skin causing irritation

  3. Compounds compressing rather quickly (within warranty period)

 

Examples of non-defective product:

  1. Foot or limbs hurt after 30-day policy  

  2. Toe punctures fabric on toe box mesh

  3. Foam in heel counter pushed down (relace shoes every time you put the on)

  4. Form of exercise does not meet footwear abilities.  If you buy footwear for walking, running, treadmill etc. and you use it for trail running, warehouse work environment, construction work and other demanding environment. 

  5. Footwear sizing is important, if footwear is selected too small, too big, too narrow by individual. we recommend 1/4 inch at minimum to allow plantar fascia to expand back and forth. 

 

  • Run/Walk specialty footwear are designed to give you the most comfort possibility for roughly 4 to 7 months with many factors involved in durability (weather, work environment, exercise environment and other.  These shoes are designed to help with biomechanics to help you perform best in normal walk/run exercise.   This does not mean a person cannot’ get a full 12 months it just depends on person and how it is used.

  • One reason they are super light and comfortable is to ensure all factors are considered, stability, cushion, and shock.  For these three to work together they must be designed to last a certain amount of time.

 

Thank you for your understanding. 

Sincerely,

Route 16 running and walking management